Contact Us

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Advanced Orthopedics & Physical Therapy, and they will contact us.

If you have an urgent medical need and need to talk to our doctors after our regular hours, please call Advanced Orthopedics & Physical Therapy at (216) 378-9390. A 24-hour message service is available and your call will be returned during regular office hours.

If you have a question related to your bill or insurance, please contact our billing specialists at (216) 378-9390.

At Advanced Orthopedics & Physical Therapy, we accept Workers' Compensation, Medicare, Medical Mutual of Ohio, Anthem Blue Cross Blue Shield, Aetna, CIGNA, Buckeye, Caresource, Paramount, Aetna, Medicaid, and others. Please call us with your insurance info at (216) 378-9390  to learn more!

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience, we accept cash, checks, Visa, MasterCard, Discover and American Express.

Office Visits: If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

Physical Therapy: You will need a referral from your physician or medical provider (primary care doctor, nurse practitioner, orthopedic surgeon, podiatrist, chiropractor, etc.) for insurance to pay for your physical therapy treatment.

Advanced Orthopedics & Physical Therapy will accept an initial referral by fax, by phone, or by email from your provider, and we will obtain the needed signed prescription within days of your referral, or you may bring the signed referral form with you to our office.

Prescriptions and refills for established patients of Advanced Orthopedics & Physical Therapy are routinely issued during our regular office hours (see above). You can make your request by calling Advanced Orthopedics & Physical Therapy at (216) 378-9390 or by using our interactive prescription refill form.

No refills are issued during the evenings, weekends, or holidays, as the doctors do not have access to your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.